If you are unable to update your card, make sure that your new card is valid and has no issues with the bank if that has been validated, please follow the below steps:

On Mobile App:
 

• iOS:

 

1. Simply delete the app and re-install the latest version.
2. Update the iOS version of the phone to the latest.

 

• Android:

 

1. Close all the background applications.
2. Go to Settings.
3. Click on Application Manager.
4. Choose MBC Shahid app.
5. Click on Storage.
6. Select Clear Data.
7. Reinstall the app.

On Website:
 

1. Click on History.
2. Click on Clear browsing data.
3. Select Clear browsing data and change from (last hour to from all-time).
4. Select Cached images and files and cookies and other sites Data.
5. Click (Clear Data).
6. Once finished close the browser and try again.

If the issue is still there, please reach out to our customer care team with the following data in order to assist you better:

 

• Screenshot of the error
• Last 4 digits and expiry date of the used card.
• Screenshot of the last deduction.