I keep getting the error message, Maximum devices reached when logging in? How can I remove devices from my account?

If you are trying to log in to your account and you receive an error message that says "Maximum devices reached", it means that you have reached the maximum number of devices that are allowed to be logged in to your account which is 20. In order to log in to your from another device or browser, you will need to remove one of your existing devices from your account.

To remove a device from your MBC Shahid account, please follow these steps:
 

• Use a Mobile app or a browser that is already logged in to your account or try to login from a browser.
• Select "Settings" from the menu.
• Click on "Devices management"
• You will see a list of all the devices that are currently linked to your account.
• Click on the "Remove" button next to the device that you want to remove.
• Confirm that you want to remove the device by clicking "Yes" when prompted.

After removing a device from your account, you should be able to log in to MBC Shahid from a new device without encountering the "Maximum devices reached" error message.

Please note that if you are not logged in to 20 devices, and you are still facing this issue, the result of this is mainly because your account is logged on different browsers, and browsers are not detected as devices.

For that, you will need to reach out to our customer support team to clear and remove these sessions.