I am facing an error watching content on TV
 

If you are facing one of the following issues:
 

• Error while watching content
• Loading Issue on Content
• Buffering Issues
• Video issues (image/voice)
• No Audio

Here is how to fix such issues :
 

1. Go to Main Menu then click on settings and “Restart App”.
2. Unplug the electricity cable then plug it back in after 1 minute.
3. Reset the network (Router restart).
4. Reinstall the app and login again.
5. If possible, try a different network, or use the internet cable instead of Wi-Fi and vise-versa.

After doing those troubleshooting steps, please try again.

If the issue is still there, please prepare the below data and reach out to our customer care to assist you better:
 

• A screenshot or short video of the problem.
• MBC Shahid app version number.
• A screenshot of device operating system information.
•  TV model code.
• A screenshot showing internet speed using MBC Shahid app settings or through the following link: www.speedtest.net if you can't access the app.