Please make sure you understand the difference between each package as it follows: 

• Mobile only: Gives you access to all series and movies through your Phone 
• VIP: Access to all series and movies through multiple type of devices
• VIP Sports: Access to sports content, series, and movies.
• VIP BigTime: Access to entertainment content like events besides series and movies. 
• VIP Ultimate: All type of contents

If you have subscribed but cannot watch specific content here what you can do:
 

1. Make sure that you’re logged in with the correct username.
2. Logout and login again.
3. Reinstall the app.
4. Make sure that you’re not connected to any VPN programs.

If the issue is still there, please prepare the below data and reach out to our customer care to assist you better:
 

• Screenshot of the error.
• Screenshot of the account management page inside my account.
• Screenshot of an IP test if you’re not finding the sports content through that link: https://whatismyipaddress.com