If you are facing one of the following errors on your Mobile or Tablet:
 

• Errors while opening the app
• Errors on watching content
• The app is unresponsive
• Loading issues
• Buffering Issues
• Black screen

Please follow these troubleshooting steps:

iOS Devices:
 

1. Relaunch the app.
2. Try a different network or use the internet data instead of Wi-Fi or vies-versa.
3. Make sure that your iOS system on the latest update.
4. Reinstall the app and try again.

Android Devices:
 

1. Go to Settings
2. Then go to Application Manager
3. Click on MBC Shahid app
4. Click on Storage and select Clear Data.
5. Relaunch the app.
6. Try a different network or use the internet data instead of Wi-Fi or vies-versa.
7. Reinstall the app and try again.

If the issue is still there, please prepare the below data and reach out to our customer care to assist you better:
 

• Screenshot or a short video of the error
• MBC Shahid App version number
• Operating System Version
• Brand name & Model number
• Screenshot of the internet speed through the following link: https://www.speedtest.net