MBC Shahid App  (Hanging, Freezing, Crashing, Black Screen)

If your MBC Shahid app is (Hanging, Freezing, Crashing, Black Screen) there are a few possible causes leading to this issue:
 

• Internet connection issue
• Outdated version of the app or your device is not supported.
• technical issue on our app.

How to solve these issues:

An Internet connection issue:
 

1. Make sure your device is connected to the Internet, either through Wi-Fi or Mobile data & for Tv’s switch your connection from Wi-Fi to Ethernet cable.
2. Ensure that your internet speed is above 5 Mbps - this is a minimum required speed to ensure the content playback with the required quality.

Outdated version of the app or your device is not supported:
 

• To learn more if your device is supported and the latest version, please view the following article (Shahid Supported devices)

Technical issue on our App:

You should check the following points before:
 

• Your Internet speed above 5 Mbps
• You are on the latest MBC Shahid app version
• You are Using a supported device

If you have checked the previous points, please follow the below Troubleshooting Steps below to resolve the issue on your TV:
 

1. Use the Wi-Fi connection if you are using the Ethernet cable and vice versa.
2. Unplug the electricity cable for 60 seconds then plug it back in once again
3. Reinstall MBC Shahid App on your TV.

If you are facing the issue on Mobile ,Tablet, Browser please check this article: Technical Troubleshooting Steps   

After applying the above steps, if your issue is still not resolved, please share the following requirements with our customer service team to assist you better:
 

1. Short video of the error
2. Your Device Name
3. Your Device module
4. Your Device IP Address
5. Screenshot of your Internet speed from the feature in the main menu in your TV or through your browser using: https://www.speedtest.net