Before applying any of the following troubleshooting steps according to your device, we recommend a minimum internet connection speed of 5 Mbps.

Website:

Simply ensure that you are accessing MBC Shahid.net from one of the following supported browsers:
 

• Google chrome
• Mozilla Firefox
• Microsoft Edge
• Safari

Click on the three vertical dots at the top right of your browser (or press Ctrl + H) on your keyboard.
 

• Click on History.
• Click on Clear browsing data.
• Select Clear browsing data and change from (last hour to from all-time).
• Select Cached images and files and cookies and other sites Data.
• Click (Clear Data).
• Once finished close the browser and try again.

iPhones/iPads
 

• Simply delete the app and re-install the latest version.
• Try a different network or use the internet data instead of Wi-Fi or the opposite.

If the issue is still ongoing, please update the IOS version of the phone to the latest.

Android Mobiles/Tablets:
 

• Try a different network or use the internet data instead of Wi-Fi or the opposite.
• Close all the background applications.
• Go to Settings.
• Application Manager
• MBC Shahid app.
• Click on Storage
• Select Clear Data.

If the issue is still ongoing, please delete the MBC Shahid app and re-install the latest version.

TV Devices & set-top boxes:
 

• Relaunch the app, and if you can access the app then follow the steps: (Main Menu, Settings, Restart App).
• Unplug the electricity cable then plug it back in (Reset electricity).
• Reset the network (Router restart).
• Reinstall the app and login again.
• If possible, try a different network, or use the internet cable instead of Wi-Fi.

PlayStation Troubleshooting steps:
 

• Running the console on an outdated version of the operating system may cause performance issues.
• Performing a full power cycle allows the console to shut down fully before restarting, and may resolve the issues that face our customer.
• Disconnect PlayStation from the internet by manually unplugging the Ethernet cable from the console, or by disabling the Wi-Fi connection through the system settings.
• Reinstalling the app can sometimes resolve issues.

If you have applied the above steps, and the issue is not resolved. Kindly share with our friendly customer care the following in order to investigate and help you better.
 

1. Screenshot or a short video of the error
2. MBC Shahid App version number
3. Operating System Version
4. Device Brand & Model number
5. Internet speed: https://www.speedtest.net