Why did my package price change?

We will be updating our prices to add more value to your MBC Shahid subscription with the expansion of bringing you more quality content, and exciting entertainment, and we are working on adding new features to improve your experience and provide you with more of what you love. 
 
We have given customers at least 30 days advance notice of the price updates as they are only effective on the subscribers' next payment date depending on their payment cycle. 
 
Furthermore, we have provided you with answers to a few questions that you might have about our price updates.  


How will I be informed if my package price will change?

If the price of your package changes, you will receive communication to your registered email address/phone number, notifying you about the change at least 30 days before your next billing date.

I am subscribed to a package with an old price, will my subscription price change as well? 

If your current subscription is going to be subject to a price change, please be assured that a communication will be sent to your Email & registered phone number to notify you about any price change.

Does the price change include all MBC Shahid Packages?  

As we continue to add value to each subscription type, our price changes apply to all packages.

I am on a lifetime offer, will my package price change as well? 

As part of our terms and conditions on our Lifetime offers, your package price will remain the same as long as your package remains active. 

What if I haven’t received an email or SMS about the price change? 

This means you are subscribed to a package that is not included in the recent price changes. 

My subscription has been renewed with a new price, why was this not communicated to me? 
 
If your package price has changed, please be assured that we have given customers at least 30 days advance notice through a communication that was sent out to your registered email address/phone number.  
 
If your account is registered via email address: 

If you did not receive that communication, chances are that your registered email address may not be verified or may contain a typo error upon registration. Please verify the email address associated with your account with our friendly customer care team. 
 
If you do not have an email address registered with us, a notification of the price change is sent through SMS to your registered phone number. 
 
If your account is registered via phone number: 
 
If you have changed the number or it is no longer in use, chances are that you might have missed the notification SMS. In that case, feel free to update your profile with a valid email address & phone number in order to reach out to you for any further communications. 
 
In case you have other questions, feel free to reach out to us on our available channels using the following link: https://shahid.mbc.net/en/contact-us