Important rules to consider before upgrading:
 

 

• If you have a lifetime, discounted or old offer and decide to upgrade, you'll lose your current offer
• If you upgraded while on a lifetime, discounted or old offer and you wish to switch back to the same package, please note you will be billed with our current prices.
• You can only upgrade your packages using your registered payment method.

Example: If you have an active Shahid VIP subscription using (Credit/Debit Card, Mobile Payment, iTunes, Google Play) you cannot upgrade with the available packages using a voucher code.


If can’t see “Available Upgrade options”, this means you cannot upgrade due to limitations such as:
 

• Your existing payment method, plan, or existing package type
• You can’t upgrade to Sports if you are outside MENA
• You do not have extra packages in your region

You can upgrade your package during your current billing cycle by:
 

1. Head to your account settings.

 

2. Tap on the "Available upgrade options" button.

 

3. Select the package you wish to upgrade to.

 

4. Select your payment method

 

5. Confirm your payment details.
6. A prorated amount will be charged if your payment method allows it, otherwise you will be notified of the disclaimer.

Voucher:
 

1. Log into your Shahid account through the app on your Mobile browser.
2. Go to My Account and tap on “Available upgrade options”
3. Enter your voucher code in the” redeem voucher” section down below and click "Pay"
4. You will need to approve the upgrade with the available package before you continue, as you will lose the remaining days from your existing active package without a refund.
5. Once the upgrade is successful you will get a confirmation screen.

Vouchers for different VIP packages are available on multiple resellers in the MENA region. You can find the point of sale available in your region/country by visiting: https://shahid.mbc.net/en/hub/code-redemption

Telco’s (Voice or Data bundles):
 

• To upgrade with the available packages to your current package, please contact your service provider. 

How does prorated deductions work? ( For Bank Card Payments )

The prorated amount = [the new package fee you wish to upgrade to] - [the unused amount of your existing package].

Example: If you are currently subscribed to VIP Package with 3 months plan, and you wish to upgrade your package your to Big-Time package on day 20 of your 3 months plan, the amount equivalent to the remaining 70 days will be deducted or refunded back depending on your payment method.