Paid but no subscription activated
 

If your subscription fees have been successfully deducted, but it asks you to subscribe when you try to watch VIP content, you may have logged in to the wrong account or subscribed to a package that does not include the content you are trying to watch. Try following the steps below to be sure:

• Know your correct username.
• Know your login method.
• Refresh the information stored in your app.
• Know the difference between packages.

1. Make Sure You're Logged into the Right Account

Most times, users have multiple accounts. The account you are using to sign in might not be the one with an active subscription.

2- How to Find Your MBC Shahid Username from a Device You're Already Logged Into

  If you are already logged in to an account and you are not sure about the correct username or not, simply follow the    steps below to know your actual username:

On Mobile:

1. Head to the Face Icon at the bottom right of our MBC Shahid Mobile app.
2. Select “My Account”.
3. Click on “Account management”.
4. Select Account Management to check your username.

On a Browser:

1. Visit https://shahid.mbc.net/
2. Click on “My Account” (top right).
3. Click on “Account Settings”
4. Select Account Management to check your username.

Look out for the fixed email address or phone number appearing on your screen and make sure it is the same one you used when subscribing.

3. Find the Email Linked to Your Subscription

 When you subscribed, MBC Shahid sent a confirmation email, so check the email you received from  (donotreply@shahid.net) when you subscribed.

4. If you paid for your subscription using App Store or Google Play, and you received an invoice on your registered email address.

You can simply restore your subscription or know your active username by following on the steps below:

 On Mobile:

1. Open MBC Shahid App.
2. Sign in with your registered username while subscribing.
3. Tap on the guest profile (Yellow Face) icon at the bottom of your screen to enter your account settings.
4. Click on the option “Restore purchase”.

The above step might require 4 to 5 times in order for your subscription to reflect.

Once clicked, your subscription will be activated, if not, your subscription ID will reflect on your screen as a pop-up message, simply take a screenshot and share it with our customer care team .

5. If You Sign in with Apple & Used ‘Hide My Email’

Apple may have created a masked email (abcd1234@privaterelay.appleid.com). Here’s how to find it:

On iPhone/iPad:

1. Open Settings.
2. Tap your Apple ID (your name at the top).
3. Go to Password & Security > Apps Using Apple ID.
4. Find MBC Shahid in the list and tap it.
5. You’ll see the hidden email linked to your subscription.

On a Browser:

1. Go to appleid.apple.com and sign in.
2. Under Sign-In & Security, select Sign in with Apple.
3. Look for MBC Shahid and check the email used.

6. Did You Sign in with Google or Facebook?

If you used Google or Facebook to sign up, follow these steps to check:

Find Your Google Sign-In:

On Mobile (Android & iPhone):

1. Open the Google app or go to myaccount.google.com.
2. Tap Security > Third-party apps with account access.
3. Look for MBC Shahid in the list.

On a Browser:

1. Go to myaccount.google.com.
2. Click Security on the left menu.
3. Scroll down to Third-party apps with account access.
4. If MBC Shahid appears, you use Google Sign-In.

 Find Your Facebook Sign-In:

 On Mobile (Facebook App):

1. Open the Facebook app.
2. Tap the menu (☰) > Settings & Privacy > Settings.
3. Scroll down to Apps and Websites.
4. If MBC Shahid appears in the list, you can refer to MBC Shahid App and use Facebook Sign-In.

On a Browser:

1. Go to facebook.com and log in.
2. Click your profile picture (top right) > Settings & Privacy > Settings.
3. Click Apps and Websites on the left menu.
4. If MBC Shahid appears in the list, you can refer to MBC Shahid App and use Facebook Sign-In.

7. If you have an active account through your service provider

If you forgot the active account username given by your service provider, follow these steps to check:

1. You can check your SMS, as the service provider may have sent it via text.
2. You can also contact your service provider, and they can help you recover it

Once you know your username, simply log out & re-login to your account the correct way, for your subscription to

 reflect.
 

1. Head to the Face Icon at the bottom right of our MBC Shahid Mobile app.
2. Scroll down and Select “Log out”.
3. Head back to the Face Icon and select the option “Sign in”.
4. Enter your correct username & valid password to access your account.

🔔Ensure to:
 

• Log in using the same way registered. For Example: If you signed up via Facebook, make sure to log back in using Facebook, the same applies to Apple & Gmail.
• If you previously entered your email address in the username field, please ensure to add it correctly without typo errors.
• For Mobile username: Ensure that you enter your mobile number without the country code & without or + or 00.  (E.g.: 5XXXXXXXX)

Contact us:

If you still can’t find your username, visit MBC Shahid | Contact Us and provide your Proof of Deduction or, as mentioned earlier, a screenshot after restoring your subscription if you subscribed via App Store or Google Play. Our care team will help you to locate your account.